Text Messaging (SMS) Privacy Policy

Effective date: 10/20/2026

This section explains how Great Oaks Bank (“Great Oaks Bank,” “we,” “us,” or “our”) collects, uses, and protects your mobile phone number and related information when you choose to receive text messages from us.

Information we collect

When you provide your mobile phone number and agree to receive text messages, we collect:

  • Your mobile phone number and name [and any other fields on the form].
  • A record of your consent, including the date, time, and the web page or form where you agreed.
  • The content of text messages you send to us and any opt-out (STOP) or help (HELP) requests.

How we use your information

We use your mobile phone number only to send you text messages you have asked to receive, such as appointment reminders and service updates, and to respond to your inquiries. We do not send promotional or marketing text messages under this program.

How we share your information

Mobile opt-in information, including phone numbers and SMS consent, will not be shared with third parties for marketing purposes. We use it only to send the messages you asked for.

Message frequency, costs, and how to opt out

  • Message frequency varies.
  • Message and data rates may apply.
  • Reply STOP at any time to stop receiving text messages. You will receive a confirmation, and no further messages will be sent unless you opt in again.
  • Reply HELP for help, or contact us at 478-374-4754 or info@greatoaks.bank.
  • Consent to receive text messages is not a condition of opening or maintaining any account or purchasing any product or service.

Security and retention

We use reasonable physical, administrative, and technical safeguards to protect your information. We keep your mobile phone number and consent records for as long as needed to provide the messaging service and meet legal and regulatory record-keeping requirements.

Changes to this policy

We may update this section from time to time. The effective date above shows when it was last revised.

Contact us

Great Oaks Bank, 5101 5th Avenue, Eastman, GA 31023 | 478-374-4754 | info@greatoaks.bank