Help & FAQ

Browse the topics below to view the answers to some of the frequently asked questions about banking with Great Oaks. If any questions you have are not mentioned below feel free to contact us online or give us a call and we will be happy to assist you!

Forgot Password? Click here to reset your online banking password.

Is there a charge for online banking or bill pay?

No, there is no charge for Online Banking or Bill Pay and there is no limit to how many times you access your account online or how many bills per month you pay using Bill Pay!

Will my online banking account be active immediately after I enroll?

In order to safeguard your account online, we like to go through a few verification steps before approving your account for online access. For this reason, your account will most likely be active the next business day.

Who do I contact if I’m having trouble with online banking?

Our Customer Support Department will help you with any Online Banking issues that you are having. They can be reached at 478-374-4754 during normal business hours.

Who do I contact if I’ve lost my debit card or believe it might have been stolen?

You can contact our Customer Support at 478-374-4754 during normal business hours and they will be happy to help you. If you need assistance after hours or over the weekend, please call 800-500-1044 and follow the prompts.

Does Great Oaks Bank have a mobile app?

Yes, you can download the mobile app by clicking on one of the icons below, or search for “Great Oaks Bank” in the App Store (Apple) or the Play Store (Android).

How do I sign up for e-statements?

In order to sign up for e-Statements, you must be enrolled in Online Banking. You will see an option to Opt-In or Opt-Out of e-Statements at your initial logon. This page will continue to show at each logon until you make an acknowledgment. Remember, selecting Opt-In to e-Statements means that you will no longer receive a paper statement.