Dear Customers and Friends,
We continue to monitor developments and recommendations from federal, state and local health officials related to COVID-19, or the coronavirus. As noted in our communication last Friday, we have strengthened our defenses in an effort to keep our staff and our customers healthy and safe.
We are concerned about the adverse financial impact this outbreak is having on businesses and individuals. Many consumers are unable to work, and some are not being paid. Some businesses will experience revenue losses as this crisis continues. Please know that we are committed to working with our customers who are experiencing hardships. Among other measures, we are prepared to defer loan payments and facilitate government guaranteed disaster assistance financing to assist in hardship situations if this disruption persists. Please contact your relationship manager or branch office for assistance.
Unfortunately, there is increased potential for fraud and scam activity during these trying times. One of the most important things you can do to protect yourself from becoming a victim of fraud is to never give out your personal information over the phone if you are unsure of the identity of the caller. If we contact you, we will always use your name or account number - we will not ask for your account information, social security number, debit card PIN or password. If you mistakenly give out your personal information, please notify us immediately so that we can do our best to help keep you and your money safe.
Please stay safe and let us know if we can be of assistance. We are here for you!