Debit Card Information

Activate your new card

Take no immediate action to activate your new chip card. Please use your current Great Oaks Bank Debit Card until 2:00 AM on Monday, February 14, 2022. Beginning at 6:00 AM on Monday, February 14, 2022, you may activate your new card by using it at any ATM, at any pinned Point-of-Sale device, or by simply calling the toll-free number on the activation sticker located on the front of the card. Your new card has been issued to you with a NEW PIN number which should arrive 1-2 business days after your new card. You must use the NEW PIN to activate your new contactless chip card.

Your secret code (PIN) can remain the same

If you wish to continue to use your current PIN, please call the toll-free number on the activation sticker located on the front of your new card. You will need to verify the new PIN number issued with the card when changing your PIN, so please have the PIN mailer available. You may also change your PIN by coming into any of our bank locations.

Your card number has changed

If you have automatic payments set up with your current card number, you will need to give merchants and service providers your new number and expiration date to ensure payments continue.

When do I stop using my current card?

You will no longer be able to use your current card after 2:00 AM on Monday, February 14th.

When can I use my new card?

After you activate your card, you can use your new card starting immediately. You may activate your new card beginning at 6:00 AM on Monday, February 14th.

Please feel free to call your local office, stop in any office, or email us at card@greatoaks.bank if you have any questions. We will be happy to help you.

Telephone Banking Information

Telephone banking will be receiving an upgrade as part of our new banking technology. Beginning February 14, 2022, we will offer a toll-free number for you convenience. This new number is XXX-XXX-XXXX. You will be asked to re-enroll for the upgraded system. To complete the enrollment, simply have your Social Security Number and Date of Birth on-hand. For business customers, please have the business Tax ID Number and a recent transaction amount on-hand. Once these two items are entered into the system, you will be asked to create a PIN. Once this has been completed, calls into the system from the same number will only require the PIN input to access the system.